Terms of Service

This page sets out the basis on which Ambitions First Group Ltd (“we”, “us”, “our”) provides consulting services to a client (“you”). A written proposal, signed by both parties, forms the agreement between us. Where a proposal conflicts with these terms, the proposal takes precedence for that engagement.

1. Services and scope

We provide business consulting services in the areas described on our Services page, including business planning, operational organisation, workflow improvement, customer growth, project planning and process review. The specific work, deliverables and dates for each engagement are set out in a written proposal issued before work starts.

• Work outside the agreed scope is not carried out until a revised scope and fee have been agreed in writing.
• Deliverables are documents: findings, plans, maps, registers and review notes. We do not implement software or systems changes unless stated in the proposal.
• We do not provide legal, tax, audit or regulated financial advice, and our work does not replace your existing professional advisers.

2. Fees, invoicing and cancellation

Fees are quoted as fixed amounts for a defined scope. Unless the proposal states otherwise, 50% is payable on acceptance of the proposal and the balance on delivery of the final document. Programmes are invoiced monthly in advance. Invoices are due within 14 days of issue.

• Expenses such as travel are agreed in advance and itemised separately.
• VAT is charged where applicable.
• Either party may cancel an engagement in writing. Where you cancel, charges are limited to work completed up to the cancellation date, plus any committed third-party costs, and form part of the final invoice.
• Where we cancel for a reason within our control, any fee paid for work not yet started is refunded. Our refund position applies equally to one-off reviews and programme engagements.
• Late payment beyond 30 days may result in work being paused until the account is settled.

3. No assurance of business results

Our recommendations are based on the information available to us at the time and on professional judgement. We do not promise any particular commercial outcome, level of growth, cost saving or financial result from work carried out under this agreement.

• Outcomes depend on decisions, resources, market conditions and effort within your business, which are outside our control.
• Any projection, estimate or illustrative figure discussed during the engagement is an indication only and is not a commitment.
• You remain responsible for the decisions you take and for the performance of your business.
• We are accountable for the quality and professional standard of the work we deliver, and we will correct any deliverable that does not meet the agreed scope.

4. Your responsibilities

So that we can do the work properly, you agree to provide timely access to the information, people and systems needed for each stage of the engagement.

• Nominate a single point of contact able to coordinate diaries and approve plans.
• Provide accurate information and tell us promptly if anything material changes.
• Make decisions within the timescales agreed in the plan, so that dates remain realistic.
• Ensure your team is available for the sessions set out in the proposal.

Where delays are caused by information or decisions not being provided, agreed dates may need to be revised.

5. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law. Subject to that:

• Our total liability arising from an engagement is limited to the fees paid by you for that engagement.
• We are not liable for indirect or consequential loss, loss of profit, loss of anticipated saving, loss of data or business interruption.
• We are not liable for the acts or omissions of third-party suppliers you engage, although we will tell you honestly what we know about them.

6. Confidentiality

Each party will keep confidential the information provided by the other in connection with an engagement, and will use it only for the purposes of that engagement. This obligation continues after the engagement ends. We are happy to sign your own non-disclosure agreement where you prefer one. We do not publish client names, logos or case studies without your written permission.

Information is handled in line with our Privacy Policy and the UK GDPR. Confidentiality obligations do not apply to information that is already public, that we already lawfully held, or that we are required to disclose by law or a regulator.

7. Intellectual property and governing law

On payment in full, you may use the documents produced during an engagement within your own business without restriction. We retain ownership of our underlying methods, templates and know-how, which we may use in future engagements.

These terms and any engagement under them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. Our registered office is 3.1 Clarendon Park, Clumber Avenue, Nottingham, NG5 1AH, United Kingdom. Questions about these terms can be sent to support@ambitionsfirst.co.uk.

See also our Privacy Policy and Cookie Policy.